ph511 Privacy Policy

This Privacy Policy ("Policy") describes how ph511 ("ph511," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the ph511 online gaming platform available at ph511.vip and any associated subdomains, mobile applications, or related services (collectively, the "Platform").

ph511 is committed to protecting the privacy and personal data of all its players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all other applicable Philippine laws and regulations governing the collection and processing of personal information.

This Policy applies to all personal data collected through your use of the ph511 Platform, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and any other activity conducted through the Platform. It applies to all players located in the Philippines, including those in Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions nationwide.

By registering an account with ph511 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your account.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, ph511 acts as the personal information controller in respect of the personal data collected through the Platform. As the personal information controller, ph511 determines the purposes and means of processing your personal data.

ph511 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and for handling data subject rights requests and privacy-related inquiries. You may contact the ph511 Data Protection Officer through the contact details provided in Section 14 of this Policy.

ph511 collects the following categories of personal data from players. We collect only what is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform.

3.1 Identity and Registration Data

This data is collected during account registration and KYC verification. It is required to confirm your identity, verify that you meet the 21+ age requirement, and comply with anti-money laundering regulations applicable to Philippine gaming operators.

3.2 Contact Information

Contact information is used to communicate with you about your account, send transaction notifications, deliver promotional communications (where you have opted in), and fulfill our legal obligations to notify you of material changes to our policies.

3.3 Financial and Payment Data

Financial data is collected to process deposits and withdrawals, verify payment method ownership, comply with anti-money laundering obligations, and generate financial records as required by Philippine regulatory authorities. ph511 does not store full card numbers or payment credentials directly; these are handled by our certified payment processing partners.

3.4 Gaming and Behavioral Data

Gaming data is collected to operate the Platform, resolve disputes, detect fraudulent or abusive behavior, monitor for problem gambling indicators, and improve the overall ph511 player experience.

3.5 Technical and Device Data

Technical data is collected automatically when you access the ph511 Platform. It is used for security monitoring, fraud detection, geolocation verification to ensure compliance with jurisdictional restrictions, and to optimize Platform performance across different devices commonly used by Filipino players.

ph511 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or update your account settings;
• Automatically — through cookies, web beacons, log files, and similar tracking technologies when you access and interact with the ph511 Platform (see Section 8 for full details on cookies);
• From third-party payment providers — such as GCash, PayMaya, BPI, BDO, and Metrobank, when you initiate a financial transaction through the Platform;
• From identity verification services — when ph511 uses third-party KYC providers to verify the authenticity of identification documents you submit;
• From fraud prevention and security services — which may provide ph511 with risk scores, device fingerprints, or other signals used to protect the integrity of the Platform;
• From regulatory and law enforcement authorities — where ph511 is required by law to receive or share information in connection with an investigation or legal proceeding.

Under the Data Privacy Act of 2012, ph511 processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and ph511, including operating your account, processing transactions, and providing gaming services;
• Legal obligation — processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations;
• Legitimate interests — processing is necessary for ph511's legitimate interests in preventing fraud, ensuring Platform security, improving our services, and conducting responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms;
• Consent — where ph511 relies on your consent as the legal basis for processing, such as for direct marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph511 uses the personal data it collects for the following purposes:

• To create, verify, and manage your ph511 player account;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To process deposits, withdrawals, and other financial transactions through GCash, PayMaya, and Philippine bank transfers;
• To provide access to ph511's full range of games, including slots, live dealer tables, bingo, Fortune Mouse, and sports betting on PBA, NBA, UFC, boxing, and other events;
• To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• To monitor gameplay for responsible gaming purposes and to apply player-requested limits, cooling-off periods, or self-exclusion measures;
• To communicate with you about your account, transactions, security alerts, and policy updates;
• To send you promotional offers, bonuses, and marketing communications where you have provided consent or where permitted by applicable law;
• To comply with PAGCOR licensing requirements, anti-money laundering obligations, and other applicable Philippine regulatory requirements;
• To improve the ph511 Platform, personalize your gaming experience, and conduct internal analytics and research;
• To resolve disputes, enforce our Terms & Conditions, and respond to legal claims or regulatory inquiries.

ph511 does not sell, rent, or trade your personal data to third parties. ph511 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers and Processors

ph511 engages trusted third-party service providers who process personal data on ph511's behalf, including payment processors (GCash, PayMaya, Philippine banks), KYC and identity verification providers, fraud detection and security services, cloud hosting and infrastructure providers, and customer support platform providers. All such service providers are contractually bound to process personal data only on ph511's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

ph511 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory directive. ph511 will notify affected players of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ph511's business, your personal data may be transferred to the acquiring entity as part of that transaction. ph511 will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.

7.4 With Your Consent

ph511 may share your personal data with other third parties where you have provided explicit consent to such sharing. You may withdraw this consent at any time by contacting ph511 support.

ph511 uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the ph511 Platform.

8.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality;
• Performance and Analytics Cookies: These cookies collect anonymized information about how players use the ph511 Platform, such as which pages are visited most frequently and how players navigate between sections. This data helps ph511 improve Platform performance and user experience;
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming limits, to provide a more personalized experience;
• Marketing and Targeting Cookies: These cookies are used to deliver relevant promotional content and to measure the effectiveness of ph511's marketing campaigns. They are only placed with your consent.

8.2 Managing Cookies

You can manage your cookie preferences through the cookie consent banner displayed when you first visit the ph511 Platform, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access some features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

ph511 retains personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements;
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and applicable tax regulations;
• Gaming and behavioral data: Retained for a period of three (3) years from the date of the relevant gaming activity, or longer where required for dispute resolution or regulatory purposes;
• Technical and device data: Retained for a period of twelve (12) months from collection, unless a longer retention period is required for security or fraud investigation purposes;
• Marketing consent records: Retained for the duration of your consent and for a period of three (3) years following withdrawal of consent, to demonstrate compliance with applicable law.

Upon expiry of the applicable retention period, ph511 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

ph511 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the ph511 Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in ph511's systems is encrypted at rest using industry-standard encryption algorithms;
• Access Controls: Access to personal data within ph511's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training;
• Two-Factor Authentication: ph511 offers and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access;
• Regular Security Audits: ph511's systems and security controls are subject to regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities;
• Incident Response: ph511 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, ph511 will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by ph511:

• Right to be Informed: You have the right to be informed of the personal data ph511 collects about you, the purposes for which it is processed, and the parties with whom it is shared. This Privacy Policy fulfills ph511's obligation to inform you;
• Right to Access: You may request a copy of the personal data ph511 holds about you, together with information about how it is processed. ph511 will respond to access requests within fifteen (15) days of receipt;
• Right to Correction: You may request that ph511 correct any inaccurate, incomplete, or outdated personal data. ph511 will process correction requests within fifteen (15) days;
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful, subject to ph511's legal retention obligations;
• Right to Data Portability: You may request that ph511 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to applicable legal grounds;
• Right to Lodge a Complaint: If you believe ph511 has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please submit a written request to ph511's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." ph511 may require you to verify your identity before processing your request. ph511 will respond to all data subject rights requests within the timeframes prescribed by applicable law.

The ph511 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. ph511 does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a legal mandate under Philippine gaming regulations and is strictly enforced by ph511 through its registration and KYC verification processes.

If ph511 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that ph511 may have collected personal data from a minor, please contact ph511 immediately at [email protected].

ph511 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When ph511 makes material changes to this Policy, it will notify registered players by email and by posting a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the ph511 Platform following the posting of a revised Privacy Policy constitutes your acknowledgment of the changes and your consent to the updated terms, to the extent permitted by applicable law. If you do not agree with the revised Policy, you should discontinue use of the Platform and may request account closure in accordance with ph511's Terms & Conditions.

ph511 encourages you to review this Privacy Policy periodically to stay informed of how your personal data is being protected and used. Previous versions of this Policy are available upon request by contacting ph511 support.

If you have any questions, concerns, or requests regarding this Privacy Policy or ph511's handling of your personal data, please contact the ph511 Data Protection Officer using the details below:

14.1 National Privacy Commission

If you are not satisfied with ph511's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012 and for adjudicating complaints from data subjects.

This Privacy Policy was last updated on January 1, 2026. By continuing to use the ph511 Platform after this date, you confirm that you have read, understood, and agreed to this Privacy Policy in full. ph511 thanks you for trusting us with your personal information and for choosing ph511 as your online gaming platform.